BUS 200 Study Guide - Final Guide: Goal Setting, Frederick Herzberg, Job Satisfaction

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 200
• Professor: Sam Thiara

Document Summary

Satisfaction causes productivity due to happiness at work: because happy people work better with others, fix problems rather than complaining about them, make better decisions, are more optimistic, are more motivated, have more energy, and get sick less often. Productivity leads to satisfaction: people who do a good job tend to feel intrinsically good about it. Employee behavior: the patterns of actions by the members of an organization that di(cid:396)e(cid:272)tl(cid:455)/ i(cid:374)di(cid:396)e(cid:272)tl(cid:455) i(cid:374)flue(cid:374)(cid:272)es the o(cid:396)ga(cid:374)izatio(cid:374)(cid:859)s effectiveness. Performance behaviors: directly involved in performing a job. Organizational citizenship: provide positive benefits to the organization in more indirect ways. Counterproductive behaviors: behaviors that detract from organizational performance (eg absenteeism, tardiness, turnover, sexual and racial harassment) Personal attributes that vary from one person to another. The relatively stable set of psychological attributes that distinguish one person from another: big five, agreeableness: a pe(cid:396)so(cid:374)(cid:859)s a(cid:271)ilit(cid:455) to get alo(cid:374)g (cid:449)ith othe(cid:396)s. Gentle, cooperative, forgiving, understanding and good-natured: conscientiousness: the number of things a person tries to accomplish.