BUS 272 Study Guide - Ombudsman, Organizational Culture, Dominant Culture

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Organizational culture: the pattern of shared values, beliefs, and assumptions considered to be the appropriate way to think and act within an organization. behave within the organization. Helps member solve and understand the things that it encounters, both internally and externally. Valid and taught to new people who join. The assumptions, beliefs and expectations strongly influence how people perceive think, feel and. Artifacts: aspects of an organization"s culture that you see, hear, and feel. (readily observable) Beliefs: the understandings of how objects and ideas relate to each other. Values: the stable, long-lasting beliefs about what is important. Assumptions: the taken-for-granted notions of how something should be. (difficult conceive of another way of doing things) Innovation and risk- employees are encouraged to be innovative. Attention to detail- employees are expected to work with attention to detail. Outcome orientation- management focuses on results or outcomes. People orientation- management decision take into consideration the effect of outcomes on people.