BUS 272 Study Guide - Problem Solving, Best Alternative To A Negotiated Agreement

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Conflict is when a party perceives that another party is about to negatively affect them. Functional conflicts are when it supports the goals of the group and improves its performance. Cognitive conflict is task- orientated and related to differences in perspective and judgments. Affective conflict is emotional and aimed at a person rather than an issue. Problem solving requesting a face to face meeting to identify and resolve. Developing overarching goals creates a shared goal between the two parties. Smoothing is playing down the differences while emphasizing common interests. Compromising agreeing with other party with both giving up something. Avoidance is withdrawing from or suppressing the conflict. Misunderstandings based on age, race, or cultural. Misunderstandings, rumors, or falsehoods about an individual or groups. Facilitation is when someone suggests the two parties work together to resolve the issue. Conciliation is when a trusted third party provides an informal communication link.