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Study Guide

[BUS 272] - Final Exam Guide - Everything you need to know! (80 pages long)


Department
Business Administration
Course Code
BUS 272
Professor
Lieketen Brummelhuis
Study Guide
Final

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SFU
BUS 272
FINAL EXAM
STUDY GUIDE

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Bus 272 Chapter 1
DEFINING OB
Organizational behavior — is a field of study that looks at the impact that individuals,
groups, and structures have on behavior within organizations for the purpose of
applying such knowledge towards improving an organization’s effectiveness - OB
applies well to all situation in which you interact with others
Organization — is a consciously coordinated social uit composed of a group of people,
that functions on a relatively continuous basis to achieve a common goal or set of goals.
--- Ex: manufacturing firms, hospitals, schools, churches volunteer organizations
BUILDING BLOCKS OF OB
OB is build upon contribution from a number of behavior disciplines:
Psychology — seeks to measure, explain and sometimes change the behavior of humans.
Social psychology — blends concepts from both psychology and sociology to focus on
ppl’s influence on one another – major study area is behavioral change – how to
implement it and how to reduce barriers to its acceptance.
Sociology — while psych focuses on the individual sociology studies ppl in relation to
their social environment or culture. They study group behavior in organizations, as well as
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culture, and change, formal organizational theory and structure, organizational technology,
communication, power and conflict
Anthropology — is the study of societies to learn about human beings and their activities.
Their work on cultures and environment has helped us understand differences in
fundamental values, attitudes and behavior between ppl in different countries and within
different orgs.
OB BEYONG COMMON SENSE
Behavior is generally predictable and the systematic study of behavior is a means to
making reasonably accurate predictions.
Systematic study — looking at relationships, attempting to attribute causes and
effects and basing our conclusions on scientific evidence – that is – on data gather
under controlled conditions, measures and interpreted.
(EBM) Evidence-based management — complements systematic study by making
managerial decision on the best available scientific evidence.
Big data — the use of statistical compilation and analysis – is now being applied to
making effective decisions and managing human resources. It means using
statistical data to predict consumer behavior.
OB has a few absolutes because its not like studying chemistry.. studying people is more
complex because what might work for one person might not work for the other
Contingency approach — an approach taken by OB that considers behavior within
context in which it occurs – meaning ob’s answers depend on the situation.
DIVERSITY
Globalization focuses on differences among people from different countries
Workforce diversity addresses difference amount people within given countries – it
acknowledges that the workforce consist of woman and men; many racial and ethnic
groups; individuals with a variety of physical or psychological abilities; and people who
differed in age sexual orientation and demographic characteristics
DEVELOPING OB MODEL
Model — is an abstraction of reality, a simplified representation of some real-world
phenomenon.
Ob model proposes three types of variables ( inputs, processes and outcomes) at three
levels of analysis (individual, group, and organizational. The model proceeds from left to
right
Inputs — are the variables like
1. Personality
2. Group structure
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