[BUS 272] - Midterm Exam Guide - Everything you need to know! (31 pages long)

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieketen Brummelhuis

Document Summary

Task demands: the design of the job, task variety, working conditions, physical work layout. Role demands: pressures because of a certain role a person has to play. Interpersonal demands: pressures created by other employees: personal factors: family issues, economic problems, personality. Physiological symptoms: stress can create changes in metabolism, increase heart and breathing rates, increase blood pressure, head aches, and induce heart attacks. Psychological symptoms: job dissatisfaction, tension, anxiety, irritability, boredom and procrastination. Behavioural symptoms: changes in productivity, absence, and turnover, eating habits, increased smoking or consumption of alcohol, rapid speech, dgeting, and sleep disorders. Perception: the degree or nature of the stressor can change based on the employees interpretation of the situation. Job experience: with more experience, people are able to develop coping mechanisms to deal with stress. Social support: relationships with people can help buffer the effects of stress. Personality: different personalities will approach stress differently, so it affects them in a different degree.