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Study Guide

[BUS 272] - Midterm Exam Guide - Everything you need to know! (31 pages long)


Department
Business Administration
Course Code
BUS 272
Professor
Lieketen Brummelhuis
Study Guide
Midterm

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SFU
BUS 272
MIDTERM EXAM
STUDY GUIDE

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Tuesday, January 17, 2017
OB - Stress
What is Stress?
-Stress is a dynamic condition in which an individual is confronted with an opportunity,
demand, or resource related to what the individual desires and for which the outcome
is perceived to be both uncertain and important
Causes of Stress
Environment Factors: uncertainty
Organizational Factors: time pressure, accuracy, work load
-Task Demands: the design of the job, task variety, working conditions, physical
work layout
-Role Demands: pressures because of a certain role a person has to play
-Interpersonal Demands: pressures created by other employees
Personal Factors: family issues, economic problems, personality
Consequences of Stress
-Physiological Symptoms: stress can create changes in metabolism, increase heart
and breathing rates, increase blood pressure, head aches, and induce heart attacks
-Psychological Symptoms: job dissatisfaction, tension, anxiety, irritability, boredom
and procrastination
-Behavioural Symptoms: changes in productivity, absence, and turnover, eating
habits, increased smoking or consumption of alcohol, rapid speech, fidgeting, and
sleep disorders
Why Do Individuals Differ in their Experience of Stress?
-Perception: the degree or nature of the stressor can change based on the
employees interpretation of the situation
-Job Experience: with more experience, people are able to develop coping
mechanisms to deal with stress
-Social Support: relationships with people can help buffer the effects of stress
!1
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Tuesday, January 17, 2017
-Personality: different personalities will approach stress differently, so it affects them
in a different degree
How do we Manage Stress?
-Time Management: a well organized student can often accomplish twice as much as
a disorganized student
-Physical Activity: excursive increase heart capacity, lowers heart rate, provides a
mental diversion
-Relaxation Techniques: meditation, hypnosis (lol) and biofeedback. Fool, you need
Jesus, go pray.
-Building Social Supports: makes friends!! They’re cool
!2
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