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Study Guide

BUS 272- Final Exam Guide - Comprehensive Notes for the exam ( 38 pages long!)


Department
Business Administration
Course Code
BUS 272
Professor
Lieketen Brummelhuis
Study Guide
Final

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SFU
BUS 272
Final EXAM
STUDY GUIDE

Only pages 1-3 are available for preview. Some parts have been intentionally blurred.

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Chapter 10: Organizational Culture
What is Organizational Culture?
Organizational Culture - A system of shared meaning held by members that
distinguishes the organization from other organizations.
- It is shared
- Taught to newcomers
- Influence behaviour
- Reinforced by behaviour
Seven primary characteristics (Dimensions of org culture):
Innovation and risk-taking
Focus on creativity
Attention to detail
Focus on precision and analysis
Outcome orientation
Focus on results/outcomes rather than on technique and process
People orientation
Focus on people within the org
Team orientation
Focus on teams instead of individuals
Aggressiveness
Competitive rather than easygoing
Stability
Focus on status quo rather than growth
Levels of culture
Artifacts (Visible)
Aspects of an organization’s culture that you see, hear, and feel.
Stories/legends
Rituals/ceremonies
Special events that commemorate corporate values,
greetings
Organizational language/ Jargon and Slogans
Words used to describe something
Phrases that capture organizational culture
Physical structures/decor
Logo, dress codes
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Type of office space or layouts, perks
Shared Values (Invisible)
Conscious beliefs (professional codes)
Evaluates what is good or bad, right or wrong
Missions, goals
Shared Assumptions (Invisible)
Unconscious, taken-for-granted perceptions or beliefs
Mental models of ideals (what is important)
Function of Organizational Culture
Defines boundaries
Conveys a sense of identity to employees
Increases commitment to something beyond self interests
Enhances stability over time
Directs and controls behaviour
Disadvantages of strong cultures:
Increase resistance to change
Limit diverse perspectives, pressure to conform
Make mergers and acquisitions more difficult
How Organizational Cultures Form
1. Select people who fit the culture: know values
2. Top management should exhibit the culture
3. Socialize new people
a. Code of conduct, mission statement, tell stories, organize rituals,
etc.
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