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BUS 272 Study Guide - Midterm Guide: Equity Theory, Extraversion And Introversion, Organizational Citizenship BehaviorPremium

Business Administration
Course Code
BUS 272
Study Guide

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Simon Fraser University
BUS 272
Behavior in Organizations
Winter 2018
Term Test 1
Prof: Christopher Zatzick
Exam Guide

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Table of Contents
Introduction to Organizational Behaviour
Perceptions, Personality, and Emotions
Values, Attitudes, and Diversity in the Workplace
Motivation in Action
Introduction to Organizational Behaviour
Organizational Behaviour (OB)
- A field of study that looks at the impact of individuals, groups and structure have on
behaviour within organizations.
- Aims to apply knowledge towards improving organizational effectiveness.
o The measure of effectiveness in any organization is Productivity. For example,
At SFU, the measure of effectiveness would be the Graduation and
Employment rates of students
At Red Cross, it would be people health and welfare, donations and how
much money out of those donations reaches people.
Therefore, OB is interested in knowing the behaviours that lead to the effectiveness and
the ways to improve it.
What are organizations?
- A consciously coordinated social unit, composed of a group of people that functions on
a relatively continuous basis to achieve a common goal or set of goals.
Therefore, it has four major components
Social entities (people)
Goal oriented
Deliberately structured/ consciously constructed
Continuous Bias

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Organizational Behavior (OB) as a Discipline
- OB is a part of various independent disciplines
o Psychology
Study of mind, behaviour and mental processes
o Social Psychology
Study of humans as social beings
o Sociology
Study of the society
o Anthropology
Study of culture
The following is a
Basic OB Model which
explains how the
inputs under a
process are converted
to outputs.
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