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BUS 272 Study Guide - Final Guide: Assertiveness, Proxemics, Motivation

Business Administration
Course Code
BUS 272
Sam Thiara
Study Guide

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Lecture 1
-What personality, using Big 5, would starbucks look for ?
Openness:High,looking for novel and bold ideas
Extraversion:High, connecting w others and having fun, sociableness and assertiveness are
highly valued
Conscientious:High, well prepared and organized
Todays lecture
-Values: basic convictions that a specific mode of conduct or end state of existence
is personally or socially preferable to an opposite mode of conduct
-Values are core beliefs of what we consider preferable behaviour
-Queuing habits- In canada people line up to take the bus, in Netherlands they don't
-In netherlands they like deviant behaviour because they value their time: running a red light to
be on time, squeezing in the train to guarantee a spot and get to work etc
-Canadians like certainty, they like to be safe, they like order
Values influence attitudes, the behaviour we like, and judgements of people who behave in
a different matter
-relatively stable and enduring
-formed when we’re young
Assessing cutlural values
-Values differ across cultures
-6 dimensions
Power Distance: how we accept differences in power, high power distance supervisors have lots
of power, less PD its more relaxed
Masc/fem: Power vs communication and including everyone, in more masculine countries the
work and family division is more strict(man goes to work, mom takes care of the kids) in other
countries the roles are divided equally
LT vs ST orientation: Planning ahead, saving for the future, vs living here and now
Uncertainty Avoidance: countries with a high score have rules for everything, lower score find
the solution once he problem comes up
Indulgence vs restraint: enjoying life and doing what you wanna do right now, vs being
restricted and being disciplined
Cross Cultural Communication
-High chances we’re gonna work with people with different backgrounds/cultures
-Can create clash in the workplace
Cultural Diversity At Work
-What happens if cultures are mixed in the workplace ?
-Firms w demographic diverse boards have higher financial performance
-Diverse teams who believed in advantage performed better

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Benefits of divrsity
-New perspectives: Thinking critically with different people
-Challenging habits
-Reflects population: having a multicultural team may help when marketing
-international clients and suppliers: collaborating overseas etc
Pos or Neg feelings about objects, people or events
what we like or dislike about work
Job satisfaciton: your evaluation of anything related to your job, routine tasks, or your boss, all
those small things add up to your general assessment of why you like or dislike your job
Organizational commitment: do you have loyalty to your company, high dissatisfaction causes
LOW org commitment
Job involvement: identification with a particular job/profession. strongly identifying yourself
with your job. You can have high job involvement, you can still have low job satisfaction and
very low organizational commitment.
Work Engagement: dedication, enthusiasm and absorption in work tasks. how engaged
and passionate are you transmitting knowledge (prof example)
Perceived org support (POS): how supportive the org is towards you. Are you treated as
another puppet ? or are you really someone meaningful to your org ?
Values to Attitudes to Behaviour
-Also really depends on the Job Characteristics
(26)If you’re not landing a job that enables you to use your skills, its very likely you will have
low job satisfaction
Job+ person make the outcome
Why should we care about stress ?
It accumulates, affects your body, gradual process
What causes stress?
-We all possess resources that we value
-a stressor is something that threatens our resources
-Eg: when we see a deadline, if we miss it, we’ll lose our job/lose grades. Resources that we
value are in jeopardy by this deadline! Causing STRESS Cannot deal with the stressor
Burnout at work
-Emotional exhaustion, cynical about your job(low engagement), constant failure feeling
What causes burnout ?
-Too many demands, too little resources to deal with these demands
-A demanding job but with many resources will help, it’s balanced

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Perfect balance
-experience some stress, give the resources a break, rest up
Bad balance
-Not taking time to recover, doesn’t sleep because she’s working too much, wakes up exhausted
but still has lots to do, so the tasks begin to pile up! Enters a cycle of stress, less efficient, feels
more exhausted because has more and more to do
Breaking through the burnout cycle (33)
-those who like their job look for resources: advice, help from superiors etc
-those with low motivation lose resources and get trapped in the cycle
People with high intrinsic motivation look foe resources to how to cope with their stress, that
way they manage to keep their pressure
Case Week 2
-When the CEO burns out
-What would you advise for the CEO NOT to be burnt out ??
how they affect the job
Lecture 2
Motivation: Intensity = how hard we try, Direction=Putting your efforts to that one goal,
Persistence= keep on trying
Theory X (Extrinsic)
-Think that human beings are lazy
Theory Y(Intrinsic)
Self Determination Theory
-Human beings are self determined
-Intrinsically driven to explore
-Later in life, Extrinsic rewards rule
-Activities can feel: Controlled(Preventing punishment etc) or autonomous(In line with your
own values/goals)
People who are intrinsically motivated have Greater wellbeing, higher performance
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