BUS 272 Study Guide - Final Guide: Industrial Engineering, Telecommuting, Availability Heuristic

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieke Ten Brummelhuis

Document Summary

2 the biggest source of conflict among members of john"s staff is they complain that they don"t have as many resources to work with as other departments do. This conflict could be managed effectively by: authoritative command, altering the human variable, altering the structural variables, expansion of resources. 3 terri is an expert at email correspondence. She is particularly adept at conveying the exact emotion that she wishes to convey, judging whether her message should be formal or informal, as well as being consistent with the verbal style of the sender. Thus, she is exhibiting: situational leadership, online leadership, charismatic leadership, transformational leadership, transactional leadership. 4 after working for her new company for a few weeks, sheila was a little disillusioned because what she was told at the outset about it did not seem to match with reality. She was at which stage of the socialization process: prearrival, encounter, metamorphasis, osmosis, disappointment.