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BUS 272 Study Guide - Final Guide: Industrial Engineering, Telecommuting, Availability HeuristicExam


Department
Business Administration
Course Code
BUS 272
Professor
Lieke Ten Brummelhuis
Study Guide
Final

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BUS 272: Behaviour in Organizations
PRACTICE Final Exam
1 In the field of organizational behaviour, organizations are best described as:
A) legal entities that must abide by government regulations and pay taxes.
B) physical structures with observable capital equipment.
C) social entities with a publicly stated set of formal goals.
D) groups of people who work interdependently towards some purpose.
E) any social entity with profit-centered motives and objectives.
2 The biggest source of conflict among members of John's staff is they complain that they don't
have as
many resources to work with as other departments do. This conflict could be managed
effectively by:
A) authoritative command.
B) altering the human variable.
C) altering the structural variables.
D) expansion of resources.
E) avoidance.
3 Terri is an expert at email correspondence. She is particularly adept at conveying the exact
emotion that
she wishes to convey, judging whether her message should be formal or informal, as well as
being consistent with the verbal style of the sender. Thus, she is exhibiting:
A) situational leadership.
B) online leadership.
C) charismatic leadership.
D) transformational leadership.
E) transactional leadership.
4 After working for her new company for a few weeks, Sheila was a little disillusioned because
what she was
told at the outset about it did not seem to match with reality. She was at which stage of the
socialization process:
A) prearrival.

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B) encounter.
C) metamorphasis
D) osmosis.
E) disappointment.
5 Which of the following statements is FALSE:
A) Employment relationships are shifting towards the idea that companies must provide
employees a high degree of job security, possibly even a job for life.
B) Generation-X employees bring somewhat different values and needs to the workplace than
those of baby boomers.
C) The workforce is becoming more diverse.
D) Successful firms increasingly rely on values rather than direct supervision to guide employee
decisions and behaviour.
E) More work/life balance is an emerging issue in the employment relationship.
6 Steve is greatly admired in his organization as he is a very innovative thinker with respect to all
aspects of
the organization. He is exhibiting:
A) supervision.
B) management.
C) leadership.
D) transformation.
E) charisma.
7 Donna believes in using communication channels that are high in richness as often as possible.
Thus, she
would likely favour:
A) memos.
B) email.
C) voicemail.
D) face-to-face conversation.
E) online discussion groups.
8 Which of the following describes the tendency for people to perceive others in stereotypical
ways:
A) representative heuristic
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B) availability heuristic
C) escalation of commitment
D) heuristical fallacy
E) bounded discretion
9 Which discipline has provided organizational behaviour with much of its theoretical foundation
for team
dynamics, organizational power and organizational socialization:
A) Sociology
B) Psychology
C) Economics
D) Industrial engineering
E) Political science
10 An interviewer who was expecting a female applicant to put her family ahead of her career is
using:
A) prejudice.
B) selective perception.
C) nonverbal communication.
D) filtering.
E) organizational expectation.
11 If you are goal-oriented, thrive on competition, like clearly structured work tasks, enjoy
taking risks, and are
able to deal openly with conflict, then you are well matched to work in which culture:
A) networked
B) mercenary
C) fragmented
D) solidarity
E) communal
12 The amount of outputs relative to inputs in the organization's transformation process is
referred to as:
A) organizational efficiency
B) organizational effectiveness
C) organizational deficiency
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