BUS 272 Study Guide - Final Guide: Toothpaste, Triple Bottom Line, Corporate Social Responsibility

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieke Ten Brummelhuis

Document Summary

The communication process: sender, encoder, message, channel, receiver, decoding, noise, feedback. Non-verbal communication - messages conveyed through body movements, intonations and emphasis, facial expressions and physical distance between sender and receiver: kinetic (body motions) Thinking or contemplating a response to a question. Lies result in taking the wrong actions or decision. Communication that flows to a lower level (manager to employee: upward. Communication that flows to a upper level (employee to manager: lateral (horizontal) Communication among members of the same level (employee to employee; or manager to manager) Dealing with information overload: time spent on emailing and not spent on core tasks. Being always on call (work-family conflict; no time to recover: email, quick and wide reach but, misinterpretation, instant message, quick but, intrusive , distracting, less secure, social media, people connector but, distractor, comments can escalate. Smartphone users are unable to engage in recovery strategies in response to work-home.