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BUS 272 Study Guide - Final Guide: Transformational Leadership, Availability Heuristic, Academic Dishonesty

Business Administration
Course Code
BUS 272
Zorana Svedic
Study Guide

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BUS 272 Sample Final Exam Choose the BEST Answer Available!
Page 1 of 7
Simon Fraser University
Faculty of Business Administration
BUS 272: Behaviour in Organizations
Sample Final Exam
SOLUTIONS are marked with double parenthesis ))
Time: 150 minutes (2.5 hrs)
Closed Book: No Supplementary Materials Allowed turn-off and put away all electronics!!!
Instructions: Choose the answer choice that provides the BEST answer to the question!
1. Questions must be answered on the Answer Sheet. You must use a pencil!
2. All pages of this examination must be returned.
3. This examination has 7 pages.
CAUTION In accordance with the Academic Honesty Policy (T10.02), academic dishonesty in any
form will not be tolerated. Prohibited acts include, but are not limited to, the following:
making use of any books, papers, electronic devices or memoranda, other than those authorized
by the examiners
speaking or communicating with other students who are writing examinations
copying from the work of other candidates or purposely exposing written papers to the view of
other candidates
Student Number: _________________________________________________
Student Name (Print): _________________________________________________
Student Signature: _________________________________________________

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BUS 272 Sample Final Exam Choose the BEST Answer Available!
Page 2 of 7
Note your BEST answer beside the appropriate question on your Answer Sheet.
In the field of organizational behaviour, organizations are best described as:
A) legal entities that must abide by government regulations and pay taxes.
B) physical structures with observable capital equipment.
C) social entities with a publicly stated set of formal goals.
D)) groups of people who work interdependently towards some purpose.
E) any social entity with profit-centered motives and objectives.
The biggest source of conflict among members of John's staff is they complain that they don't have as
many resources to work with as other departments do. This conflict could be managed effectively by:
A)) authoritative command.
B) altering the human variable.
C) altering the structural variables.
D) expansion of resources.
E) avoidance.
Terri is an expert at email correspondence. She is particularly adept at conveying the exact emotion that
she wishes to convey, judging whether her message should be formal or informal, as well as being
consistent with the verbal style of the sender. Thus, she is exhibiting:
A) situational leadership.
B)) online leadership.
C) charismatic leadership.
D) transformational leadership.
E) transactional leadership.
After working for her new company for a few weeks, Sheila was a little disillusioned because what she was
told at the outset about it did not seem to match with reality. She was at which stage of the socialization
A) prearrival.
B)) encounter.
C) metamorphasis
D) osmosis.
E) disappointment.
Which of the following statements is FALSE:
A)) Employment relationships are shifting towards the idea that companies must provide employees a high
degree of job security, possibly even a job for life.
B) Generation-X employees bring somewhat different values and needs to the workplace than those of
baby boomers.
C) The workforce is becoming more diverse.
D) Successful firms increasingly rely on values rather than direct supervision to guide employee decisions
and behaviour.
E) More work/life balance is an emerging issue in the employment relationship.
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