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Ch 8 Textbook Notes

Business Administration
Course Code
BUS 361

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Chapter 8: Managing Project Quality
What is Quality?
Project Quality: the degree to which a set of inherent characteristics
fulfill requirements
Why is Project Quality Important?
Direct relationship to project success, failure by inattention to project
quality management
Managing Quality and the Project Life Cycle
Considered during all processes of project management initiation,
planning, execution, control and close.
Need to know what quality standards they must achieve.
Quality Pioneers and Standards
Quality management pioneers
W. Edwards Deming
o14 points of quality
oprophet of quality
Joseph Juran
o80/20 rule or Pareto Principle: a small number of issues typically
create the most work in projects. 80% of problems is caused by
20% of defects or 80% of PM time is consumed by 20% of
oQuality control handbook and Juran Trilogy
oHuman element
Philip B Crosby
oPreventing problem was cheaper than fixing them
oQuality is an absolute way
oQuality Is Free

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Kaoru Ishikawa
oCause and effect diagram (act, plan check do)
oFishbone Diagram: a diagramming technique used to explore
potential and real causes of problems
o6 actionable items to achieve quality
Determine goals and target
Determine methods of reaching goals
Engage in education and training
Implement work
Check the effects of implementation
Take appropriate action
Robert Kaplan and David Norton
oBalance scorecard: a tool for assessing organizational activity
form perspectives beyond the typical financial analysis
oHelps clarify and accomplish their corporate visions
o4 perspectives: learning and growing, business process, customer
perspective, and financial perspective
Quality standards, certifications, and awards
ISO 9000 certification
Iso 9000: a generic management system standard that any org can
follow to achieve iso certification
Concerned with quality management, specifically the processes that
the org performs to satisfy customer quality requirements, to
satisfy regulatory requirements, to enhance customer satisfaction
and finally to provide for continual improvement in performance of
these objectives.
Based on quality management principle
Six Sigma certification
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