BUS 381 Study Guide - Final Guide: Performance Appraisal, Job Performance, Occupational Safety And Health

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 381
• Professor: Brent Lyons

Document Summary

The technical definition of performance (behaviours) be able to identify examples. Performance is behaviors and what employees do because it is within that person"s control, so they can improve it. Behaviors are: observable, measurable, can be developed. Performance is not results or outcomes or what the employees produce because it may be not of the person"s control, so they can"t be trained to improve. 1. continuous process of identifying, measuring, developing performance. Aligning performance with the strategic goals of the organization. Prerequisites of performance management: knowledge of the organization"s mission and strategic goals, knowledge of the job job description [duties, tasks, responsibilities] and specification. Difference between performance management and performance appraisal: pm. How to measure competencies (indicators: comparative competency assessment, absolute competency assessment. Differences between comparative and absolute competency assessment (incl. advantages and disadvantages of each: comparative: employees compared to one another. Better control for biases and errors found in other systems. (leniency, severity, central tendency)