BUS 272 Study Guide - Departmentalization

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Organizational structure: how job tasks are formally divided, grouped, and coordinated. Work specialization/division of labour: the degree to which tasks in the organization are subdivided into separate jobs. Departmentalization: the basis on which jobs are grouped together. Process: ex: casting, press, tubing, finishing, inspecting, packing, shipping. Customer: ex: dell: home and office, business- small, large, public. Chain of command: the continuous line of authority that extends from upper organizational levels to the lowest level and clarifies who reports to whom. Delegation: assignment of authority to another person to carry out specific duties, allowing the employee to make some of the decisions. Span of control: the number of employees that report to a manager. Centralization: the degree to which decision making is concentrated at a single point in the organization. Decentralization: the degree to which decision making is distributed to lower-level employees. Less centralized have a greater amount of participative decision making.