BUS 272 Study Guide - Organizational Communication, Communication Apprehension, Kinesics

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Communication is the transfer and understanding of a message between two or more people. Encoding is converting a message to a symbolic form (talking) Decoding is the interpretation of a sender"s message (listening) Channel is the medium through which a message travels. Communication apprehension is tension and anxiety about oral communication. Channel richness is the amount of information that can be sent during a communication episode. Feedback loop is the final link in the communication process, checks for understanding. Filtering is the senders manipulation of information so that it will be seen favorably by the receiver. Selective perception is hearing what one wants based on needs, motivations, experience, background. Defensiveness is verbally attacking others, making sarcastic remarks, being judgmental, etc. Information overload is state of having more information than can be processed. Language as words mean different things to different people. Communicating under stress speak clearly, be aware of nonverbal, think careful! Flowing from one level to a lower level.