BUS 272 Study Guide - Final Guide: Problem Solving, Best Alternative To A Negotiated Agreement, Decision-Making

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Conflict a process that begins when one party perceives that another party has negatively. 1 conflict defined affected or is about to negatively affect something that the first party cares about. Some conflict is good because it energizes debate, re-examines assumptions, can lead to creativity, increase team cohesion. Functional conflict conflict that supports the goals of the group and improves its performance good conflict. Dysfunctional conflict conflict that hinders group performing: always negative because aimed at the person, not based on the issue. Relationship conflict conflict based on interrelationships: reasons being misunderstanding, perceived inequalities, rumours, blaming, intolerance, prejudice, discrimination, and bigotry. Communication semantics, misunderstanding, noise, channel: too much or too little communication. Personal differences different values, beliefs, attitudes, personalities: explains cross-cultural and generational conflict. Incompatible goals o(cid:374)e party"s goals per(cid:272)ei(cid:448)ed to i(cid:374)terfere (cid:449)ith other party"s goals. Unbalances task interdependence one group depends on the other: other group has power. Scare resources motivates competition for the resources: funding, materials, workers, etc.