Study Guides (238,069)
Canada (114,906)
BUS 272 (79)

Midterm Review Notes (Ch 1-6)

7 Pages
Unlock Document

Simon Fraser University
Business Administration
BUS 272
Zorana Svedic

BUS 272 - Midterm 1 Study Notes Spring 2013 Organizational Behaviour - A field of study that investigates the impact that individuals, groups, and structure have on behaviour within organizations - The aim is to apply such knowledge toward improving organizational effectiveness Organization A consciously coordinated social unit: - Composed of a group of people - Functioning on a relatively continuous basis - To achieve a common goal or set of goals Basic OB Model Individual Level: - Individual differences - Job satisfaction - Motivation - Empowerment - Behaving Ethically Group Level: - Working with Others - Workforce diversity Organizational Level: - Improving Quality and Productivity - Developing Effective Employees - Helping Employees with Work-Life Balance - Creating a Positive Work Environment - Responding to Globalization - Managing and Working in a Multicultural World Effectiveness & Efficiency Effectiveness: "Doing the right things" (Achievement of goals, e.g. Getting a good mark on a project) Efficiency: "Doing things right" (Ratio of effective work output to the input required, e.g. Managing group meetings and conflicts) Building Blocks of OB Psychology -> Individual Socialogy -> Group Social Psychology -> Change Anthropology -> Society Perceptual Errors - Attribution Theory (Distinctiveness, Consensus, Consistency) - Selective Perception (What you choose to see) - Halo Effect (Using one characteristic as a generalization for the person as whole) - Contrast Effect (Having "ugly friends" to highlight ourselves) - Projection - Stereotyping - Self-Fulfilling Prophecy Myer-Briggs Type Indicator Extraversion / Introversion Sensing / Intuition Thinking / Feeling Judging / Perception The Big Five (OCEAN) - Openness to experience (Imaginative, artistically sensitive, intellectual) - Conscientiousness (Responsible, dependable, achievement-oriented, careful) - Extraversion (Sociable, talkative, outgoing, assertive) - Agreeableness (Good-natured, trusting, cooperative, courteous) - Neuroticism (Anxious, hostile) Seven Basic Emotions Happiness, sad, angry, contempt, surprise, fear, disgust Employee Deviance - Production (Leaving early, working slowly) - Property (Stealing, sabotage) - Political (Gossiping, blaming others) - Personal Aggression (Harassment, verbal abuse) Emotional Intelligence (EQ) Model Highest Relationship Management (Managing others' emotions) Social Awareness (Perceiving and understanding others' emotions) Self-Management (Managing own emotions) Lowest Self-Awareness (Perceiving and understanding own emotions) Hodgson's Magnificent Seven Principles 1. Dignity of human life: The lives of people are to be respected 2. Autonomy: All persons are intrinsically valuable and have the right to self-determination 3. Honesty: The truth should be told to those who have the right to know it 4. Loyalty: Promises, contracts, and commitments should be honoured 5. Fairness: People should be treated justly 6. Humaneness: Our actions ought to accomplish good, and we should avoid doing evil 7. The common good: Actions should accomplish the greatest good for the greatest number of people Sources of Value - Generation / Age / Gender - Culture - Profession / Organization Generations The Elders (1926 - 1944) - Depression, soldiers of WWII - Dedication/sacrifice, hard work - rebuild - Respect for authority - military - Delayed gratification, conformity - Company stability, reputation, flexibility, security - Value order, authority, discipline Baby Boomers (1945 - 1964) - Civil-rights, women’s movement, moon, economy - High birth rates post war, job competition - Free-spirited, rebellion - Define self through work, value work, personal gratification, community, involvement to change the world, face time, material accumulation - Opportunities to become better person, education, getting ahead, status symbols Generation X (1965 - 1981) - Globalization, layoffs, recession, advertising boom, divorce, latchkey kids, computers - Fierce independence, change, techno-literacy, skepticism, entrepreneurial -
More Less

Related notes for BUS 272

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.