BUS 272- Midterm Exam Guide - Comprehensive Notes for the exam ( 23 pages long!)

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Informal = spontaneous and emerge as a response to individual choices: social and personal messages, depends on communication apprehension (anxiety) over oral/written communication or both, differ in their capacity to convey information. Direction of communication: downward = managers to employees, assign goals, provide instructions, inform employees of policies/procedures, must explain the reasons why a decisions was made. Increases employee commitment and support of decisions: upward = employees to managers, provide feedback to higher-ups, inform them of profess toward goals, relay current problems. I(cid:374)terpret (cid:449)hat is (cid:862)realit(cid:455)(cid:863: defensiveness = when people feel they are being threatened, they tend to react in ways that reduce their ability to achieve mutual understanding. Information overload = information we have to work with exceeds ability to process it: select out , ignore, pass over, forget info. Language = age/context are big factors, and language barriers. Low = yes means yes, high = yes means no: e. g.