BUS 272 Final: Final exam chapter 7-12 flash cards

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Page 1 of 33 communication the transfer and understanding of a message between two or more people. Raters should only evaluate what they have experienced firsthand. Fear that good feedback will cause employee overconfidence. Where there is high channel richness, managers don"t want to see the employee"s reaction. Employees respond to bad feedback by being defensive, shocked, or emotionally. Feedback is typically an emotional interaction in the workplace, and managers want to avoid this. How to reduce defensive communication bus 272 study cards (ch7-12). wcu. Don"t make a big deal with certain events that require immediate attention. Filtering -the sender"s manipulation of information so that it is seen more favorably by the receiver. Selective perception -receiver selectively interprets the information based on their needs, motivation, experience, background. Defensiveness -when people feel that they are being threatened, they tend to react in ways that reduce ability to achieve mutual understanding.