BUS 272 Sample Final Exam Choose the BEST Answer Available!
Simon Fraser University
Faculty of Business Administration
BUS 272: Behaviour in Organizations
Sample Final Exam
SOLUTIONS are marked with double parenthesis ))
Time: 150 minutes (2.5 hrs)
Closed Book: No Supplementary Materials Allowed – turn-off and put away all electronics!!!
Instructions: Choose the answer choice that provides the BEST answer to the question!
1. Questions must be answered on the Answer Sheet. You must use a pencil!
2. All pages of this examination must be returned.
3. This examination has 7 pages.
CAUTION — In accordance with the Academic Honesty Policy (T10.02), academic dishonesty in any
form will not be tolerated. Prohibited acts include, but are not limited to, the following:
making use of any books, papers, electronic devices or memoranda, other than those authorized
by the examiners
speaking or communicating with other students who are writing examinations
copying from the work of other candidates or purposely exposing written papers to the view of
Student Number: _________________________________________________
Student Name (Print): _________________________________________________
Student Signature: _________________________________________________
Page 1 of 7 BUS 272 Sample Final Exam Choose the BEST Answer Available!
MULTIPLE CHOICE QUESTIONS (1 mark each)
Note your BEST answer beside the appropriate question on your Answer Sheet.
1 In the field of organizational behaviour, organizations are best described as:
A) legal entities that must abide by government regulations and pay taxes.
B) physical structures with observable capital equipment.
C) social entities with a publicly stated set of formal goals.
D)) groups of people who work interdependently towards some purpose.
E) any social entity with profit-centered motives and objectives.
2 The biggest source of conflict among members of John's staff is they complain that they don't have as
many resources to work with as other departments do. This conflict could be managed effectively by:
A)) authoritative command.
B) altering the human variable.
C) altering the structural variables.
D) expansion of resources.
3 Terri is an expert at email correspondence. She is particularly adept at conveying the exact emotion that
she wishes to convey, judging whether her message should be formal or informal, as well as being
consistent with the verbal style of the sender. Thus, she is exhibiting:
A) situational leadership.
B)) online leadership.
C) charismatic leadership.
D) transformational leadership.
E) transactional leadership.
4 After working for her new company for a few weeks, Sheila was a little disillusioned because what she was
told at the outset about it did not seem to match with reality. She was at which stage of the socialization
5 Which of the following statements is FALSE:
A)) Employment relationships are shifting towards the idea that companies must provide employees a high
degree of job security, possibly even a job for life.
B) Generation-X employees bring somewhat different values and needs to the workplace than those of
C) The workforce is becoming more diverse.
D) Successful firms increasingly rely on values rather than direct supervision to guide employee decisions
E) More work/life balance is an emerging issue in the employment relationship.
Page 2 of 7 BUS 272 Sample Final Exam Choose the BEST Answer Available!
6 Steve is greatly admired in his organization as he is a very innovative thinker with respect to all aspects of
the organization. He is exhibiting:
7 Donna believes in using communication channels that are high in richness as often as possible. Thus, she
would likely favour:
D)) face-to-face conversation.
E) online discussion groups.
8 Which of the following describes the tendency for people to perceive others in stereotypical ways:
A)) representative heuristic
B) availability heuristic
C) escalation of commitment
D) heuristical fallacy
E) bounded discretion
9 Which discipline has provided organizational behaviour with much of its theoretical foundation for team
dynamics, organizational power and organizational socialization:
D) Industrial engineering
E) Political science
10 An interviewer who was expecting a female applicant to put her family ahead of her career is using:
B)) selective perception.
C) nonverbal communication.
E) organizational expectation.
11 If you are goal-oriented, thrive on competition, like clearly structured work tasks, enjoy taking risks, and are
able to deal openly with conflict, then you are well matched to work in which culture:
Page 3 of 7 BUS 272 Sample Final Exam Choose the BEST Answer Available!
12 The amount of outputs relative to inputs in the organization's transformation process is referred to as:
A)) organizational efficiency
B) organizational effectiveness
C) organizational deficiency
D) transformational quotient
E) organizational footprint
13 Omar has noticed that a chronic problem facing the team that he is on at work is that, because there is
pressure to conform, it does not usually adequately consider other alternatives that are less popular and
less well known. This phenomenon is known as:
B) perceptual bias.
C) randomness error.
D) availability bias.
14 John is very effective at acting within the established culture of the organization, and gets a lot done with
this approach. John is exhibiting:
15 Ted's company recently merged with another company. There is little overlap in the industries in which the
two companies operate. The best approach to merging the cultures would be:
16 Workforce diversity:
A) includes the entry of younger people to the workforce.
B) can potentially improve decision making and team performance in organizations.
C) is increasing in Canada.
D) includes the increasing proportion of visible minorities in the workforce.
E)) all of the answers are correct.
17 Corry has always