Ch 8 Textbook Notes

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Simon Fraser University
Business Administration
BUS 361

Chapter 8: Managing Project Quality What is Quality? Project Quality: the degree to which a set of inherent characteristics fulfill requirements Why is Project Quality Important? Direct relationship to project success, failure by inattention to project quality management Managing Quality and the Project Life Cycle Considered during all processes of project management initiation, planning, execution, control and close. Need to know what quality standards they must achieve. Quality Pioneers and Standards Quality management pioneers W. Edwards Deming o 14 points of quality o prophet of quality Joseph Juran o 8020 rule or Pareto Principle: a small number of issues typically create the most work in projects. 80% of problems is caused by 20% of defects or 80% of PM time is consumed by 20% of problems. o Quality control handbook and Juran Trilogy o Human element Philip B Crosby o Preventing problem was cheaper than fixing them o Quality is an absolute way o Quality Is Free
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