ACSC 533 Study Guide - Midterm Guide: Active Listening, Social Proof

• School: University of Calgary
• Department: Actuarial Science
• Course: ACSC 533
• Professor: David Scollnik

Document Summary

Five things to do: be confident, it"s not all about you, force yourself to look them in the eye, have the appropriate tone, make sure your appearance fits the setting. What not to do: do not turn your back to the audience, do not compete with your slides or presentation materials, do not read your equipment, don"t blame your equipment. Keep it short and simple: answer only the question that was asked, address the entire audience when answering the question, don"t guess the answer. , conclude the q&a session with a compelling summary and call-to-action. How to influence people and how to free hostages. 6 principles: reciprocity, commitment/consistency, social proof, liking, authority, scarcity: reciprocity. People give back to you the kind of treatment that they"ve received from you. People feel a desire to comply with a request if they see that it"s consistent with what they"ve publicly committed themselves to in your presence: social proof.