HROB 2100 Final: HROB*2100 Final Exam Notes p.1

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2100
• Professor: Mc Dermott

Document Summary

Performance management the process encompassing all activities related to improving employee performance, productivity and effectiveness: includes goal setting, pay for performance, training and development, career management and disciplinary action. Step 1: setting clear expectations: task performance- direct contribution to job related processes, contextual performance- indirect contribution to the organization"s social responsibility values. Legal considerations- correlate performance expectation to job activities. Important to have open two way communication: employee responsible for monitoring own performance and asking for help, manager responsible for communicating changing strategies and objective if applicable. Advantages a more accurate measure clearer standards: assists in providing feedback independent dimensions consistency. Disadvantage time-consuming: management by objective (mbo)- goals are set for the organization, each department, employee. The manager and the employee jointly set specific, measurable goals that relate to organizational and departmental goals and periodically discuss progress towards these goals. Step 4: define expected results (individual goals) Step 6: provide feedback: performance appraisal problem, rating scale problems.