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Midterm

HTM 3060 Study Guide - Midterm Guide: Conscientiousness, Small Talk, Avail


Department
Hospitality and Tourism Management
Course Code
HTM 3060
Professor
Justin Taillon
Study Guide
Midterm

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Email Etiquette
Avoid vague subject lines
Convey important points first
BBC is risky
Clean up mess of earlier strings of replies/forwards
Grammar/Mechanics
Bulky-Long paragraphs- break it up
Too-long email lengths
Praise for good jobs, avoid conveying blame, avoid sarcasm, include
emoticons/feeling and adjust style for different people
Don’t think email works best- use other modes of communication
Tourism:
“The activities of persons traveling to and staying in places outside their usual
envronment for not more than one consecutive year for leisure, business and other
purposes”
Consider:
Distance
Length of time
Purpose
Motivation
Movement
Money spent
Tourism Impact on Community:
Energy use (Water/Power)
Urban Revitalization
Economic Growth
Trade Deficits (cars for tourists)
Employment
Quality of life
Hotels:
An establishment that provides sleeping rooms as well as various services to the

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travelling public.
E.g.
Air B&B
Couch surfing
Woofing
Parks Canada
Hostels
Indicators:
Refer to specific information to enable proper decision making
Explains concept, highlights different aspects and gives suggestions on how to
formulate indicators
‘An instrument that gives you information’
‘Quantitative or qualitative factor or variable that provides a simple and reliable
means to measure achievement, to reflect changes connected to an intervention
or to help assess the performance of a development actor’
Project cycle
oIdentification (plan)
oFormulation (plan needs to be worked out into more details)
oContracting
oImplementation (monitoring and evaluating the progress being made)
oFinal Evaulation
oPolicy Setting
Types of Indicators
oDirect: refer directly to the subject they have been developed for- directly
pinpoint the subject of interest- measured directly
oIndirect: cannot measure directly- qualitative subjects like behavioral
change- can be more cost effective than direct because looking for
management information- gives a good balance between reliability of
information and the effort needed to obtain that information
SMART:
oSpecific
oMeasurable
oAchievable
oRelevant or Realistic

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oTime
Professional Organizations on Campus
Garden2Table: increase awareness of origins of food/healthy food choices
HFTP: Hospitality Financial and Technology Professionals
MPI: Meeting Professionals International
PCMA: Professional Convention Management Association
HAC: Hotel Association Canada
CAFP: Canadian Association of Foodservice Professionals
HTMSA: Hospitality and Tourism Management Association
CMESA: College of Management/Economics Student Association
Professional Organization: A non-profit organization seeking to further a particular
profession, the interests of individuals engaged in that profession, and the public
interest
Consultant: A professional who provides expert advice
Specialized in one area
Usually obtains a position when critical analysis is needed/organizational thinking
Hedonism:
‘The Good Life’
Pleasure
Happiness and enjoyment are rooted in the principle of pleasure
Pleasure is the heart of Hedonism
Indulgence
Pace yourself with the good things in life that give you pleasure and self-
indulgence
Considered a lifestyle in which pleasure and happiness are the ultimate goals in
life
Hedonist: one who seeks pleasure and avoids pain above all else
Networking:
Why is it important?
Building a relationship with potential employers
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