HROB 2100 Study Guide - Final Guide: Canada Pension Plan, Performance Appraisal, Total Rewards
14 Dec 2016
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Performance management: process of all activities related to improving employee perfor- mances, productivity and effectiveness. Includes: goal setting, pay for performance, training and development, career management, and disciplinary action. Three major purposes of performance management aligns employee actions with strategic goals vehicle for culture change provides input into other hr systems such as development and remuneration. Job performance is a multidimensional construct which can be split into what has become widely acknowledged as task v. s. contextual performance. Task performance: effectiveness with which job occupant perform activities that contribute to the organization"s technical core either directly by implementing a part of its technological pro- cess, or indirectly by providing it with needed materials or services. Example: performance dimensions for a sales job might include product knowledge, closing the sale, and organization and time management. For a firefighter job, performing rescue op- erations, conducting salvage operations. Contextual performance: reflects individuals indirect contribution to the organization.
