HROB 2100 Study Guide - Midterm Guide: Absenteeism, Problem Solving, One Down

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Document Summary

An organization: a structured social system consisting of groups and individuals working together to meet some agreed-upon objectives. Bureaucracy: max weber"s idea type of organization: strict chain of command, detailed rules, regulations, and procedures, high specialization, centralization of power at the top of the organization. Henri fayol"s principles: a division of labour should be used because it allows people to specialize, doing only what they do best, managers should have authority over subordinates, lines of authority should be uninterrupted. Human relations movement (critique of bureaucracy and other traditional organizational methods) Hawthorne study: productivity linked to social conditions of work: attention from management can motivate/make employees feel special, attention can decrease productivity if employees are unsure of reason, suspect negative outcome from process. Attention was called against certain dysfunctional aspects of classical management and bureaucracy: employees alienation, limits to innovation and adaptation, resistance to change, minimum acceptable level of performance, employees lose sight of the overall goals of the organization.