MCS 2100 Final: MCS2020- Final Review (Textbook)

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Unit1MISandYou
Q1:WhatisanInformationSystem(IS)
● isagroupofcomponentsthatinteracttoproduceinformation
● allISuseafivecomponentframeworkofcomputerhardware,software,data,
proceduresandpeople.Whicharelinkedtogetherbynetworks.
● thetermHARDWAREreferstotheelectronicalcomponentsandassociated
gadgetrythatconstituteacomputersystem 
● SOFTWAREreferstotheprogramsorapplicationthatrun,oroperateon
computersystems
○ theinstructionsforhardware
Q2:WhatisMIS?
● MANAGEMENTINFORMATIONSYSTEMSisadisciplinethatcomprisesthe
developmentanduseofinformationsystemtohelpandorganizationachievetheirgoals
andobjectives(courseobjective)
● MIShas3keyelements1.developmentanduse2.informationsystems3.goalsand
objectives
DevelopmentandUseofInformationsSystems
● informationssystemsaredesignedandcreatedattherequestofseniormanagersor
entrepreneursinordertosolveaparticularproblemormeetaperceivedneed
● inordertohaveandinformationsystem(IS)thatmeetsyourneedsyouneedtotakean
activeroleinitsdevelopment
AchievingBusinessGoalsandObjectives
● everydayorganizationsacquireanddevelopinformationsystemsforthewrongreasons
● beforepurchasingorusingaISonemustlookatthevalueaddedandaskthemselvesif
theISisworththeinvestment
Q3:HowdoesanISdifferfromIT
InformationTechnology(IT)referstothemethods,inventions,standardsand
products.ITreferstotherawtechnologyandconcernsonlythehardware,software,
anddatacomponentsoftheISandhowtheyarenetworkedtogether.
● ISreferstoasystemofhardware,software,data,procedures,andpeoplewhoproduct
information.
therealdifferencebtwnthe2ispeople**
Q4:HowImportantareIStooureconomy?
● thesectormostcloselyrelatedtotheuseofinformationsystemsinCanadaisthe
INFORMATIONANDCOMMUNICATIONSTECHNOLOGY(ICT)SECTOR.Itprovides
productsandservicethatotherindustriesrelyontogettheirworkdone
● theICTsectorisa“hidden”industrythatisgrowingrapidly,neartwiceashighasthe
Canadianeconomy
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● thisisanindustrythatsuppliesservicesthatimprovebusinessprocesses,ratherthan
producingaproduct
Q5:Howdosuccessfulbusinessprofessionalsuseinformationsystems?
● organizationsgainacompetitiveadvantagebyaddingtechnicalknowledgetotheir
businessskills
● thereisaneedforindividualswithacoresetofskillsincludingthefollowing:
○ technicalskills
○ specifictechnologyandindustryexperience
○ satisfactorycommunicationandotherbusinessskills
Q6:Whatistheshapeofthingstocome?
Moore’sLawthedensityofcircuitsinanintegratedchipdoublesapproximatelyevery
2yearsorso
● amajorcharacteristicofITiswhateconomistscallnetworkeffectsandlockinofcertain
technologies.ThevalueofaISsystemincreasessignificantlyasthenumberofusers
increase(ex.facebook)
● onceestablishednetworkeffectsandlockinmakeithardertoswitch(ew.QWERTY
keyboard)thesheernumberofexistingdevicesandlargeinvestmentrequired(sunk
cost)tendtoprohibitadoption
● todaythefinalfactorsaffectingISandMoore’slaw,thetendencyofubiquity(accessis
availableanytime,anywhere)andlocationbasedservices
● DavidTicollsuggeststhatwithinthenextdecade,unlimitedstoragewillbealmostfree,
thatanalyticalsoftwarewillrevealhiddeninformationandthattherealworldandthe
virtualworldwillcollideasawideareanetworks(WANS)becomecheap,reliableand
widelyavailable
Q7:Whatisthiscourseabout?
● thefocusofthecoursewillbeonlearninghowtouseIStoaccomplishorganizational
goals
Unit2BusinessProcessesandDecisionMaking
Q2:WhatisaBusinessProcess?
● abusinessprocessisaseriesofactivities,tasks,orstepsdesignedtoproducea
productorservice
● alsoreferredtoasabusinesssystem
● Examplesofbusinessprocessinclude:
oInventorymanagementprocesses
oManufacturingprocesses
oSalesprocesses
oCustomersupportprocesses
InventoryManagement
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● Aninventorymanagementsupporttheprocessbycollectinginformation
● Aninventorydatabasekeepstrackofwhatthecustomershaveordered(quantity
ordered
)andwhatiscurrentlyininventory(quantityonhand
)
● Ascustomersmakepurchases,stockmovesoutofinventory
● Atsomepoint,stockininventoryhitsacriticalpoint,oftencalledthereorderpoint
● Whenagoodsstockhitsthispoint,thesystemadvisesthemanagerthatitistimeto
ordernewsupplies
● Toordernewinventory,themanagercreatesapurchaseorder
● Supplierreceivespurchaseorderandshipsgoodalongwithshippinginvoice
tothe
restaurant
● Newlyshippedgoodsareplacedininventoryandtheinventorydatabaseisupdatedwith
thequantityreceived
● supplieristhenpaidforgoodsthesupplierhasshipped
Q3:WhataretheComponentsofaBusinessProcess?
● abusinessprocessconsistsof:
Activitiespurelymanualactions(people),purelyauto/controlprocedures
(computers)oracombo 
Resourcesitemsofvalue.Bothsuppliersandcustomersareresources
becausetheyhavevalueintheprocess.Howevertheydifferfromactivities
becauseresourcesareexternal
Informationactivitiesthatuseinfotodeterminehowtotransforminputs
receivedintooutputsproduced
Facilitiesstructureusedwithinthebusinessprocess(ex.Facilities,filing
cabinets)
■ facilitiescanalsobeinventoriesanddatabases(digitalresource)
■ resourcescanbestoredwithinafacility
BusinessProcessModellingNotation(BPMN)
 Astandardsetoftermsandgraphicalnotationfordocumentingbusinessprocesses
Q4:WhatisInformation?
● themostcommondefinitionofinformationisknowledgederivedfromdata
● itcanalsomeandatapresentedinameaningfulway
● orprocessesdataobtainedthroughvariousoperations
● oradifferencethatmakesadifference
CharacteristicsofGoodInformation
Accuratebasedoncorrectandcompletedatathathasbeenprocessedcorrectlyand
asexpected
○ anIScandevelopeabadrepifitisknowntoproduceinaccurateinformation
○ accuracyiscrucial:managersmustbeabletorelyontheresultsoftheir
informationsystems
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