POLS 2250 Study Guide - Final Guide: New Public Management, Public Administration, Oxymoron

• School: University of Guelph
• Department: Political Science
• Course: POLS 2250
• Professor: Tim Mau

Document Summary

List and define some of the key traditional public service values as well as some of the new values that have been emerging with the advent of new. Effectiveness & efficiency: economy (getting the best service for the lowest price), effectiveness (measure of extent to which objectives are achieved), efficiency (measure of performance expressed as a ratio between input and output) Responsiveness: inclination/capacity of public servants to respond to needs and demands of the public interest and political institutions. Representativeness: where employees are drawn proportionately from ethnic, socioeconomic and religious groups in society. Integrity: ethics in public administration; preserve the public trust and confidence. New values include: innovation, service, teamwork, quality, leadership, openness, creativity, and trust. While these new values compliment or positively update some of the previous traditional values, others clash with each other such as innovation (new) with accountability (of the old)