MSCI211 Study Guide - Final Guide: Organizational Citizenship Behavior, Organizational Commitment, Organizational Culture

• School: University of Waterloo
• Department: Management Sciences
• Course: MSCI211
• Professor: Clifford Blake

Document Summary

Organizational behavior - a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations. the aim is to apply such knowledge toward improving organizational effectiveness. Origins - psychology, sociology, social psychology, anthropology, political science, and management sciences are the origins of organizational behavior. Commitment - ob helps people manage well, and managing well can lead to greater organizational commitment by employees. Self-awareness- ability to accurately perceive your own emotions in the moment and understand your tendencies across situations. Social-awareness- ability to accurately pick up emotions in other people and understand what is really going on with them. Self/relationship management- what happens when you act or do not act. Organization - a consciously coordinated social unit, made up of a group of people who work together on common goals on a relatively continuous basis. Systematic study - looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.