MSCI311 Study Guide - Variety (Cybernetics), Organizational Communication, Organizational Conflict
20 Apr 2013
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Tuesday, april 16th from 9. 30 to 11:30 in dc 1350 and 1351. You can bring a cheat sheet (two sided). The font and the format do not matter. The final exam will cover the following modules (including the lecture notes and hand-outs) Make sure to review the discussion questions from the class as well as quizzes. You will have one question from the cases that you worked on in the tutorials. The case will be given to you along with your exam sheet. Compare the unit of analysis for scientific management and human relation within the context of examples. Important concepts: coordination mechanisms (mutual adjustment; direct supervision; standardization( outputs, skills, process, examples for each type, design variables, division of labour, centralization, span of control, structure (characteristics; pros and cons, functional, divisional, matrix. Compare the rational (classical) view of goal setting to the. In your answer, identify 2 major differences between the two models.
