PACS202 Study Guide - Final Guide: Problem Solving, Collaborative Law, Active Listening
14 Dec 2017
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Conflict is a struggle expressed by two interdependent parties that have their own goals, scarce resources and interference from others from achieving those goals. 3. grasped the main concerns regarding the story they told. I statements better to use i statements than you statements because it will help avoid blame. Best model is the dialogic model: it is very open and honest, easy to understand this was. 1: action public, things you say or body language, effect private to the listener. To try and avoid issues related to intent-action-effect conflict you should understand that there may be reasons to why someone did what they did intent was behind their actions. Explain to them how you feel about what had happened ( i feel ---- about ) and ask them what their. The legal system is based on a blame model apology will mean that you will be held accountable for the blame being placed on you.
