PACS 314 – May 30, 2011
How to implement a Mediation Program --- Know for test the 6 steps/phases
To implement a program you need to...
o Know enough about the program
o Phase 1: Develop the program team: people who are all interested and want to
make a difference by making the school more peaceful.
o Phase 2: design and plan a program that will help the kids understand the
importance of having a place of peace
Time line – when to start the program, when to start training kids
o Phase 3: Select and Train the mediators
o Phase 4: Educate a critical mass of the school population
o Phase 5: Develop and execute promotional campaigns (posters, programs, etc.)
o Phase 6: Operate and maintain the program
If there is...
Right of soul there will be...
Beauty in the person and...
Harmony in the home as well as...
Peace in the work
Characteristics of a Good Mediator
1. Interested in working with people
2. Good communicator
3. Develops trust
4. Maintains confidentiality
A Mediator is...
A good listener
A good team worker
A fair person who doesn’t take side
A dependable person
A person you can trust
A person who can keep things private
A person who does not make assumptions or draw conclusions based on stereotypes
*** Everyone can win – through the peer mediation process conflicts are redefined so no one has
to lose. There are many benefits to peer mediation for both students and teachers.
Choosing people for the program
1. The teachers recommend the students for the program
2. The students identify three students to whom they refer to when they have a problem.
3. Finds kids that will say who they would turn to when they have a problem and create a
database of all these names. These people would be problems solvers already.
4. Take the names and send them to the counsellors and ask what they think so they can
help you to select the right people to train.
5. The teacher mediations that you already have make sure that you have mixed grades,
mixed genders, etc.
6. Inform the students that they were selected by their peers and their teachers
7. Put our an email all the people who accept the invitation
8. Start interviewing them
9. Inform the staff of the successful ones
10. Train them to become mediators
Strategies to make Peer Mediation Programs work
1. All students must be given the opportunity to nominate their person
Key points of Victim-Offender Mediation Article from Reader
Has to be voluntary and the more enthusiastic people were about going to Peer
Mediation, the better the results were.
Victims having questions answered allow them to heal
By meeting face to face with the victim, the offender gets a chance to see the harm they
did and have a change of heart
When they meet face to face, it stretches the concept of mediation (it’s a part of
mediation extended) you have to account for what you’re doing.
Victim assistance and the making of amends
The victim is able to let the offender know how the crime affected them
The offender is able to take direct responsibility for his or her behaviour and learn the full
impact of what he or she did. Gives them a chance to make amends.
Definition of Victim-Offender: Offers victims an opportunity to meet the offender in a
safe setting and will hold the offender directly accountable to their actions.
Page 190 – the value of victim-offender. While many other types of mediation are
settlement driven, victim-offender mediation puts emphasis on victim healing, offender
accountability, and restoration.
Humanistic mode of mediation page 190 – read the details: EXAM
Victim Offender mediation – what is it? EXAM
Pre-mediation: you come together with the people who are going to mediation – your
speak to them to find out what the problem is and make them aware of the process so
they know what they’re going into. Mediation is a process where they get a chance to
speak in a safe environment where they won’t be judged and the mediators are neutral.
Page 190 – Inception in Kitchener Ontario when the first victim-offender program
was established in 1974 *EXAM Conflict Resolution Services in downtown Kitchener
Page 193 – Shuttle Mediation – the third party carries the information back and forth.
Read all of 193
Features: who participates and why
Peer Mediation and the Justice System Article from Reader
What is Peer Mediation?
- People have different perceptions based on their own life experiences
The Downhill Fall of Conflict
- Your school will break out one day with conflict.
Reactions to Conflict
- It’s your reaction to conflict that is bad; actual conflict is not bad.
- You can ignore it but it will keep coming out so you must confront it.
Avoid or Confront
- Confront = Problem solve or Violence
o Problem Solve – talking, negotiating, agreeing to disagree
o Ignore/violence – bad
- Mediation is one of the many programs that is covered under the umbrella of a concept
called conflict resolution. Conflict resolution has five behaviours:
o Conflict is natural
o Behaviour can be changed
o Students are not the only ones who need to learn conflict resolution skills
o Conflict resolution is an important component of a school comprehensive
o Conflict resolution programs are not just for “schools with a violence problem”.
- CR skills provide ways of seeing and responding to conflicts with peers from a position
of empowerment and confidence rather than with violence. Student`s interpersonal
relationships in school predict their personal adjustment. Acquiring CR skills int he early
school years helps students learn effective problem solving.
- Students can participate and resolve their own conflicts and assume at least particular
responsibility for their school`s climate.
- It contributes to the development of self-governing and self-regulating members of
school and of society.
- Teaches basic prevention skills such as ground rule settings, active listending, issue
identification, brainstorming, and evaluation of options.
- The skills helps students make better choices when confronted with disagreements, peer
pressure, violence, alcohol, and other drugs.
- Other benefits include increased citizenship participation, better parenting skills,
improved classroom management skills, better prepared young people entering the work
force, and prevention of violence.
Components of Conflict Resolution programs in schools:
1. student curriculum
2. peer mediation programs
3. leadership and staff development programs
4. parent and family initiatives
5. changes in policies and procedures to establish a more cooperative school
6. Conflict Resolution is often presented as an independent discipline, with its
own curriculum and specialized activities