PSYCH238 Study Guide - Midterm Guide: 360-Degree Feedback, Servant Leadership, Transactional Leadership

• School: University of Waterloo
• Department: Psychology
• Course: PSYCH238
• Professor: Doug Brown

Document Summary

Information dependence: reliance on others for information about how to think, feel, and act. Effect dependence: reliance on others due to their capacity to provide rewards and punishments. Social information processing theory: looking towards others to interpret expectations about appropriate attitudes and behaviours. Compliance: conforming because you want to avoid punishment or get a reward. Identification: conforming because you think the ones that are doing the activity are attractive or like yourself. Internalization: conforming because you truly believe in and accept the underlying attitudes, beliefs, and values of the norm. Socialization: the process where people learn the behaviours and social norms that are needed in order to function in a group. Communication: process of exchanging information from a sender to a receiver. Chain of command: lines of authority, formal reporting relationships. Voice: expressing disagreement or concern in a constructive way at work. Psychological safety: shared belief that it is safe to take social risks.