REC101 Study Guide - Final Guide: Starwood, Customer Satisfaction, Employee Retention

• School: University of Waterloo
• Department: Recreation and Leisure Studies
• Course: REC101
• Professor: Katie Misner

Document Summary

Leisure: an activity in which an individual is engaged during free time. However, effective service providers must consider offering services that meet subjective criteria as well. Social welfare orientation examples: girl guides of canada, local sports club. Serves specific groups/ social causes (can be membership based or not) Serves the public good example: city of waterloo, recreation & Relates to the central goals that determine the agency"s activities. Organizations in different sectors direct and influence leisure provision -vs. purely market-driven Relative strength of each sector in economic mix is constantly changing. National picture- on average canadians spent on leisure in 2005 was 5. 5 hours a day. (time decreased between 1998 &2005) Gender- men spend more time on leisure than women. Age- older and younger adults (non-prime working years) spent the most time on leisure. Civic and voluntary activities = 0. 3 hours/day. Sports, movies and other entertainment = 0. 2 hours/day.