1. The “twin engines” of the travel services industry are travel agencies and tour operators (or
2. A challenge and an opportunity for the cruise industry is that a great majority of the population has
never been on a cruise.
3. Travel agencies often charge service fees to their clients because of the loss of commissions paid
4. Incentive travel refers to bonuses paid to travel agents when they sell more tickets than their
5. Chambers of Commerce are municipal governments agencies that often do tourism marketing.
6. Hotels increasingly are adding surcharges to room bills for things like shuttle services, use of pool,
and automatic gratuities for housekeeping.
7. According to your text, the average North American “lunch hour” really is about 60 minutes.
8. Despite their name, visitor and convention bureaux do NOT perform the actual set-up of a
9. A couple of disadvantages of packaged tours are the lack of freedom of movement and the lack of
10. In Canada, tour operators and travel agencies are different types of businesses.
11. Like other export industries, tourism services sold to international visitors are exempt from the
12. One way Business Improvement Associations may assist with the development of tourism in a city
is by organizing festivals.
13. Most wholesale travel trade consists of selling package tours.
14. Anyone can operate a travel agency in Ontario as long as he/she has sufficient capital and
15. The distinction between a tour wholesaler and a tour operator has become blurred over time.
16. The Canadian Tourism Commission is an example of a public sector tourism marketing
17. Profit margins of travel agencies are small and getting smaller.
18. Travelocity is known for striving to ensure that all taxes and fees are included in the price you see
quoted on their site.
19. Growth in the use of on-line travel agencies is now slowing.
20. Hotels increasingly are adding surcharges to room bills for things like shuttle services, use of a
pool, and automatic gratuities for housekeeping.
21. CTC may mean either the Canadian Tourism Commission or a Certified Travel Counsellor.
22. Thomas Cook began to offer tours because:
a) He took members of his church to a meeting, charging them one price for transportation,
lunch, and entertainment, and discovered he could make a profit doing so.
b) He was dissatisfied with the quality of tours offered by other tour operators.
c) He had a love of travel and wanted o share it with others
d) He felt that members of his church did not know how to make travel arrangements by
themselves and could fall prey to unscrupulous travel agents and tour operators
23. A tour that has its members travelling to a destination by themselves, but who are assisted by a
tour representative in the destination is called a(n):
a) Escorted tour
b) Hosted tour
c) Wholesale tour
d) Independent tour 24. A consortium, in the context of travel agencies, is:
a) An advocacy group that promotes interests of travel agencies to government
b) Another name for a franchise agency
c) A combined tour operator and travel agency that provides full services, including reservations
and trip counselling
d) A co-operative of independent agencies that provides support for advertising, purchasing
power, and a brand name
25. The evolving role of Canada Customs and Immigration was identified as a problem by your text
a) Tolls at border-crossing points are very expensive
b) Border-crossing controls are becoming tighter