Chapter 1&2 NOTES (SPCOM).docx

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University of Waterloo
Speech Communication
Shannon Hartling

Chapter 1 (TERMS) Environment: Both the physical setting in which communication occurs and the personal perspectives of the people involved. Example: Channel: The medium through which message passes from sender to receiver Example: Transactional: A dynamic process created by the participants through their interaction with one another. Example: Relational: Compliance gaining strategy that relies on the targets relationship with the person making the request Example: help me because you’re my friend Dyad: Two communicators who interact with each other Example: Qualitative: Interpersonal communication that occurs when people treat on another as unique individuals regardless of the context in which the interaction occurs or the number of people involved Quantitative: Any interaction between two people Computer-mediated communication: Communication that occurs through computerized channels Example: email, msn, skype Culture: The language, values, beliefs, traditions and customs people share and learn Example: In-groups: A group with which an individual identifies herself or himself Example: Out-groups: A group that an individual sees as different from herself Example: Intercultural communication: communication that occurs when members of two or more cultures or other groups exchange messages in a manner that is influenced by their different cultural perception and symbol systems Example: Co-culture: A group within an encompassing culture with a perceived identity. Example: Communication Competence: The ability to achieve one’s goals in a manner that is personally acceptable and ideally acceptable to others Example: Ethnocentrism: an attitude that one’s own culture is superior to that of others Example: Prejudice: An unfairly biased and intolerant attitude toward members of an out-group Example: Stereotyping: exaggerated beliefs associated with a categorized system Example: Cognitive complexity: The ability to construct a variety of frameworks for viewing an issue Example: Self-monitoring: The process of observing ones behavior and using these observation to shape the way one behaves Example: Chapter 2 (TERMS) Self-concept: the relatively stable set of perceptions you hold of yourself Example: view other aspects of yourself- emotional state, talents, likes/dislikes, values, roles Self-Esteem: part of self-concept that involves evaluations of self-worth depending on assessment. Example: Determining how well one feel about their own qualities (things we value) Self-Control (Self-regulation): Ability to change your thoughts, emotions, mood, impulses or performance of some task in order to achieve a personal goal or meet a social or cultural expectation. Example: Marshmallow experiment with the kids (delay gratification vs. temptation) Reflected Appraisal: The theory that a person’s self-concept matches the way the person believes others regard him or her. Example: Grandparents who never criticized or questioned youthful foolishness vs. hockey coach who criticized in front of a team. Significant other: A person whose opinion is important enough to affect one’s self-concept strongly. Example: Parents, vest friends, family, teacher from long ago, etc Social Comparison: An evaluation of oneself by way of comparison to others. Example: Reference groups: Groups against which we compare ourselves, which thereby influence our self-concept and self-esteem. Example: Individualistic Culture: A culture in which people view their primary responsibility as being to themselves Example: Individual should take care of themselves and immediate family. (not extended family before self) Collectivistic Culture: A culture whose members feel loyalties and obligations to an in-group, such as one’s extended family, community, or even the organization one works for. Example: Hindus giving their caste and village name and then their own name Obsolete Information: Information that can skew a person’s self-concept; such information is usually outdated and unhelpful to the person in question. Example: your jokes use to be well
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