ADM 1100 Study Guide - Final Guide: Flextime, Departmentalization, Brainstorming
Document Summary
Two phases of decision making: identifying a problem or opportunity, acquiring information, developing desired performance expectations, diagnosing causes and relationships among factors affecting the problem, generating alternatives (start of second phase, selecting the preferred solution, implementing the decided course of action, monitoring the situation to ensure successful implementation. Types of decisions: simple/routine problem, high levels of certainty, rules and procedures, standard operating procedures (sop): established procedure for action used for programmed decisions that specifies exactly what should be done, poorly defined or novel problem, no alternative is clearly correct, past decisions of little help. Planning process stages (3 step process: organizational vision, mission, and goals, vision dreams for the future, mission: defines organization purpose; identifies organization products and customers, goals: desired future outcomes to achieve, goals/formulating strategy: analyze current situation and develop strategies needed to achieve mission, analyzing current situation to develop strategies to achieve the mission i.
