ADM2336- Midterm Exam Guide - Comprehensive Notes for the exam ( 113 pages long!)
5 Oct 2017
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Document Summary
Power and influence only for case study 5. Culture is the soul of the organization, . What is culture: the shared values, beliefs, and assumptions , considered to be the appropriate way to think and act within an organization. Functions of culture: provides appropriate standards for what employees should say or do, defines boundaries (influence of norms on teams, at the organizational level, conveys a sense of identity (wearing uottawa branded clothing out in public) Iceberg picture: observable artifacts (part that is visible, espoused values, basic underlying assumptions (identify in culture, artifacts and creations, what you see, hear and feel. Starbucks tall, grande, venti: stories (founder struggling; dean kelly instrumental in getting dms building transformational for the school) How is an organization"s culture maintained? (socialization, realistic job previews) Process by which people learn the norms, knowledge, attitudes and behaviours needed to become an organizational member.
