ADM 2336 Study Guide - Final Guide: Job Performance, Telecommunications Network, Decision-Making

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Silvia Bonaccio

Document Summary

Reputation: the prominence of one"s brand in the eyes of the public and the expectation of one"s quality of goods and services. Trust: the willingness of a trustor to be vulnerable to a trustee based on positive expectations of that trustee"s actions and intentions. Justice: the perceived fairness of an authority"s decision making. Ethics: the degree to which an authority"s behaviours agree with generally accepted moral norms. Three types of trust: canadian dollars are trusting (cad): Cognition-based trust: trust rooted in a rational assessment of an authority"s trustworthiness. After rational decision, i feel you are trustworthy. Affect-based trust: trust dependent on feelings toward the authority that go beyond any rational assessment of trustworthiness. I have an emotional connection for you, or i like you enough that i feel i trust you. Dispositional-based trust: trust rooted in one"s own personality. I have no data on you, but i feel that i could trust you.