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1What is Management Explain the different parts of the formal definition 8 marksManagement is a process involving a series of activities and operations such as planning organizing leading and controlling an enterprises financial physical human and information resources to achieve the organizations goals of supplying various product and services to consumers or customersFinally management involves activities carried out in an organizational setting by people with different functions intentionally structured and coordinated to achieve common purposes Basically the management is structured around the areas of financial human resources operation marketing and information organizational functions2What creates the personality of an organization 2 marksEach organization has its own personality created by experiences skills personalities and mannerisms among the people who make up the organization3Complete this sentence The rational decision making process requires managers to4 marks1Evaluated the effectiveness of their decision2Make sure that the chosen alternative has served its original purpose3Adopt an alternative that had previously been discarded4Recognize that the situation was not correctly defined to begin with and start the process all over again if required4What is the importance of each of Mintzbergs 10 managerial roles Name and present a short explanation for each of them 10 marksInterpersonal Roles1 The Figurehead Role involves an emphasis on ceremonial activities2 The Leader Role is essentially one of influencing or directing others3 The Liaison Role emphasizes the contacts that a manager has with those outside the formal authority chain of commandInformational Roles4 The Monitor Role involves extensive informationseeking that mangers engage in to keep aware of crucial developments that may affect their unit and their own work5 The Disseminator Role involves the sending of critical information to others6 The Spokesperson Role is carried out when a manager represents views of the unit for which he or she is responsible
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