ADM 2336 Study Guide - Midterm Guide: Ideal Number, John Stuart Mill, Hard Hat

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Ajax Persaud

Document Summary

Employee behaviours that contribute either positively or negatively, to organizational goal accomplishment. Performance feedback based on results does not provide people with the information they need to improve their behaviour. Job performance!behaviour; results/job performance results!the outcomes associated with those behaviour: task performance. Employee behaviours that are directly involved in the production of goods and/ or services. Job analysis: many organizations identify task performance behaviours by conducting a job analysis. Step: generate a list of activities, rating of activities by subject matter experts (sme"s, retain most important activities. A nationally accepted reference to occupations in canada. Over 30,000 job titles into 520 job descriptions: citizenship behaviour. Showing new employees the ropes when they first arrive on the job. Sportsmanship: involves maintaining a good attitude with coworkers: organizational: benefit the larger organization by supporting and defending the company, working to improve its operations, and being loyal. Voice: speaking up and offering constructive suggestions for change.