ADM 2336 Study Guide - Flextime, Absenteeism, Motivation

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: All

Document Summary

Job simplification had questionable impact on performance, customer satisfaction, and quality of working life, since there was a better-educated workforce. Job scope: the breadth and depth of a job. Breadth: the number of different activities performed on the job. Depth: the degree of discretion or control a worker has over how work tasks are performed. Job rotation: rotating employees to different tasks and jobs in a firm [in different functional areas/departments]. Skill variety opportunity to do various jobs using various skills and talents. Task identity extent of a job involving completing piece of work from beginning to end. Task significance impact a job has on others. Autonomy freedom to schedule one"s own work schedule and decide work procedures. Feedback from a job information about effectiveness of one"s performance. Provides overall measure of motivating potential of a job, through this formula: Motivating potential score=(skill variety+task identity +task significance /3) autonomy job feedback.