CMN1148- Final Exam Guide - Comprehensive Notes for the exam ( 35 pages long!)

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: Jenepher Lennox Terrion

Document Summary

Research: ask students to listen to an audiotape of someone reading sentences aloud while comparing two rotating objects. Results: the amount of brainpower used for listening to the spoken information dropped by 53%: laptops in the classroom: bad for understanding of course content and grades. Study: more time browsing the internet, lower final grades. Good listening develops intimacy (relational satisfaction in both romantic relationship and friendship) and trust. When we self-disclosure, and they listen effectively, enhance the relationship: role of listening in sales. Sales people who speak less and listen more make more sales than those who speak more and listen less. When salespeople listen well, they know needs of their potential needs and respond effectively to those needs by offering the right products. When customers perceive that salesperson is really listening, they have trust in salesperson and continue the relationship: in healthcare. A (cid:272)o(cid:373)(cid:373)o(cid:374) (cid:272)o(cid:373)plai(cid:374)t of patie(cid:374)ts is that thei(cid:396) ph(cid:455)si(cid:272)ia(cid:374)s do(cid:374)(cid:859)t liste(cid:374) to them.