CMN 3138 Study Guide - Mental Models, Conflict Management, Common Purpose
9 Jul 2014
School
Department
Course
Professor
Document Summary
Interdependent, mutual influence, share goals, have roles, belonging, norms, Symbolic meanings exist in individuals, not in words verbal, nonverbal symbols. Shared meaning assign different significance to verbal, nonverbal symbols, shared meanings difficult. Team leadership: mutual performance monitoring, backup procedures, adaptability, shared mental models, mutual trust, closed loop communication. Chapter 2: small group communication: a system of interaction. 4 ways of understanding small group success: unsuccessful group but understands why. The group can learn to be successful: successful group and understands why. The group can repeat success: unsuccessful and does not understand why. The group will be unsuccessful again: successful but does not understand why( lucky, but clueless ) The group will likely be unsuccessful next time. Define nature and culture of group: establish accepted rules, group assumptions, expectations. Types: crucial norms, peripheral norms, explicit norms. Norms, diversity and violating norms: awareness of changing norms, diverse background, culture, expectation, changing work relationships, violation of norm social sanction.
