CMN3148- Midterm Exam Guide - Comprehensive Notes for the exam ( 23 pages long!)

• School: University of Ottawa
• Department: Communication
• Course: CMN 3148
• Professor: Rumaisa Shaukat

Document Summary

Types of training programs (% of training expenditures) A tool to train your employees to make them more efficient. Professional skills 14. 7: what kind of technical skills are needed for jobs (see job description when learning what skills need to be covered in your training) Management skills 12. 7: make sure employees in management positions or potential have required skill set. Training and education (factual and procedural knowledge in class vs. professional setting focuses on what they can do since they already have a job and have a specific set of behaviors) Training emphasizes: doing, achieving a certain level of skill attainment, operates as a closed system, linked to a specific job, a comprehensive listing and description of the skills required. Education emphasizes: knowledge, evaluates mastery, operates as an open system, less linked to a specific job, less likely to provide a complete summary of all information on a specific subject.