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CMN 4131 Study Guide - Summer 2018, Comprehensive Midterm Notes - Ford Focus, Best Alternative To A Negotiated Agreement, Method Acting


Department
Communication
Course Code
CMN 4131
Professor
Trevor Tucker
Study Guide
Midterm

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CMN 4131
MIDTERM EXAM
STUDY GUIDE
Fall 2018

Only pages 1-3 are available for preview. Some parts have been intentionally blurred.

Only pages 1-3 are available for preview. Some parts have been intentionally blurred.

1. Conflict – Part 1
CMN4131 - Negotiation and Mediation
Tuesday, June 19th
“That’s the problem with you Jerry, you think we are fighting. I think we are
finally beginning to talk” – Jerry Maguire
Keys
Conflict is a great opportunity
Really allows you to create something new and better if handled
appropriately
Conflict is about talking
It is about solving problems more than venting
It is about a specific problem that can be fixed
It is about the future more than the past
If you’re having conflict, you’re probable talking and being honest about
stuff that you haven’t been already and the truth is coming out
Usually happens at the differentiating stage
Upon entering conflict
We want to be perceived as “James Bond”
oAbsolutely in control and ready to use that weapon if necessary
We are more often perceived as “Inspector Gadget”
oWe are often all over the place and freaking out
Conflict is most accurately handled like a “finger painting”
oMust be willing and able to approach the messiness and be aware of
the varying strategies we can apply to resolve it
oLet it get a little messy
Look for the third argument
Questions
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1. What is the difference between a healthy and unhealthy conflict?
2. How are you at focusing on the task when a conflict exists?
Why conflict emerges
Conflict exists because both parties cannot obtain their aim simultaneously
There are always more than to people in the room
oPast lives and conflict situations
oWho we think we are, how we perceive each other and the situation
We are all different
Basic Principles to Remember
Recognize feelings
Affirm differences between feeling and acting
Choose the best time to express feelings
oMaybe don’t act when emotions are high
Keep eyes on the goal
Find common ground
In a good resolution, concerns of both parties are taken into consideration
Conflict occurs over time
People often talk more during conflict than before
Personal goals are not always immediately apparent
oConsider motives, values and feelings, etc.
oWhat’s really the issue here?
oWhat were we fighting about in the first place?
We always choose the narrative that suits us best and that makes us right *
oWe make sense of our world by establishing stories and developing
our own narratives which help us cope
oSo when our picture is inaccurate we become confused
oOur perception never includes all the details
find more resources at oneclass.com
find more resources at oneclass.com
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