CMN 1148 Study Guide - Midterm Guide: Confirmation Bias, Frederick Buechner, Tag Question

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: Gaye Taylor

Document Summary

Chapter 5: listening in personal and professional contexts. To answer her questions, she asked employees who worked closely with managers and conducted lab studies. Results: the more powerful a manager is the less likely he/she is to take advice from employees. Their dis(cid:396)ega(cid:396)d to(cid:449)a(cid:396)ds e(cid:373)plo(cid:455)ee"s good ad(cid:448)i(cid:272)e leads to (cid:396)ash / poo(cid:396) de(cid:272)isio(cid:374) (cid:373)aki(cid:374)g. this also (cid:373)akes e(cid:373)plo(cid:455)ees feel undervalued. Manage(cid:396)s do this (cid:271)/(cid:272) the(cid:455) do(cid:374)"t (cid:449)a(cid:374)t to see(cid:373) (cid:449)eak. Hearing vs listening: we often think that we are listening but we are only hearing the noises that the other person is making. Cocktail party effect: you listen to one voice and blur out background noises. Confirmation bias: you are more likely to retain information that confirms your beliefs than information that does(cid:374)"t. 8 m: baby can distinguish between different voices. Birth: babies can recognize sounds that they heard while they were in the uterus and know their mothers voice.