CMN 2148 Study Guide - Final Guide: Morale, Organizational Communication, Organizational Conflict
16 Apr 2017
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Document Summary
Chapter 3; communication implications of major organizational theories. Time and motion; technique for determining the efficiency of production through work observation and time measurements; used to develop work standards that can be measured for efficiency. Fayol"s bridge; horizontal communication between peers: also known as gang plank. Scalar chain; the movement of messages both vertically and horizontally throughout the organization. Equity; a combination of kindliness and justice toward all. He viewed equity as necessary to encourage workers to carry out duties with devotion and loyalty. Initiative; the ability to think through and execute plans. Esprit de corps; the strongest organization exhibited union of purpose through implementing the unity of command: do not divide and rule, do not abuse written communication. Bureaucracy; organizations based on formalized rules, regulations, and procedures, which make authority rational as opposed to charismatic or traditional. Chain of command; the formal authority and reporting structure of an organization.
