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CMN 2148 Lecture Notes.docx

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CMN 2148 ORGANISATIONAL COMMUNICATIONChapter 1 Competency based approachWe have to change the way we interact To be more successful we have to evaluate our environment and the interactions we have with peopleKey TermsImportantInformation society more and more companies are providing services established to offer different services rely on the ability to communicate well with the consumers Knowledge is meaningful information what is a good fit for your own situation we need to be aware of how to construct reality together Organizational excellence management is responsible employees are productive and consumers are satisfied Communication plays a very important role for achieving thisCommunication competency Looking at whether people have the ability to work well together or notGood encoding and decoding abilitiesYou need to be able to properly explain to the other person what you think and your intentions Looking if the personal has the ability to speak to the right person at the right time is it the right thing to say is it the right person is it the right contextWe need to understand the environment and the people in which we interact with MICRO LEVEL how this person communicated with his or her immediate supervisor MESO LEVEL relationship with people whom you do not interact on a daily basis or do not have to in other teams MACRO LEVEL relationship of one person with a different department with people beyond their direct department Competency componentsencoding and decoding abilitiesoKnowledge persons ability to understand the organizational environment circumstances processes and relationships Acquire this thru exploration Keep in mind different cultural background for example Read listen and ask questions you will then be able to understand things you did not know before Theoretical knowledge need to know what empirical research tells youoSensitivity to be able to properly understand emotions and feelings of other people Think about interpersonal communication Requires to consider the fact that each individual is different avoid stereotypes you must be more open Empathy is an important thingoSkills a persons ability to properly analyze organizations problems and apply these to solve the issue Encourages you to apply your knowledge competencies oValues persons ability to take responsibility Improve by engaging in discussions with people keep open door policy have a suggestions box Stay open to what people want Do not treat people as object take responsibility for your actions Basic human communicationHuman communication process a meaning making process Where they talk and construct realities together Both parties will know there are other possibilities about thinking about the same situationSources and receiversEncoding and Decoding writing the email reading the email is decodingMessagewhat you are sayingChannel the email is the channelNoise could be anything that might affect the persons understanding of the message Technical problem with the email emotional context when reading the email Field of experience easier to talk to someone when someone shares the same values and experiences If there are differences communication will be more difficultCommunication context looking at role status and different relationship you have with the person Look at the environment and the context it will be dependent on how you frame your communication Effect the way your communications partner reacts will effect your own communication In larger groups focus on people who are interesting and responding positively Shared realities keep in mind that we construct realities together We might both have different opinions but we must create a third culture Organization working together to work together to achieve a common goal There is an element of dependency social entities where people work togetherOrganizational Communication a process in which organizations are created Focus on how people communicate to create an environment Definitions of organizational communicationOrganizational Communication as Process look into patterns of communication top down bottom up or horizontal Ongoing interactions between departments and different people how do they plan recruit train and develop looking at the actual process Organizational Communication as People how people obtain and share information Not look at structural issues or planning just see how often people talk to each other how sensitive they are see which competencies people in the organization has Organizational Communication as Message how messages are created and disseminated Read policies for example all of the documents available the actual content of the message See if an organization is careful in creating messages Organizational Communication as Meaning how do people construct realities together Not only about people say but how employees interact not only the message but the way it responded to Organizational Communication as Purpose any communication that is used to purposeful activities Chapter 2 Theoretical perspectives for organizational communicationWhat is a functional approachWhat messages do and how they move thru the organization Individuals and people are not important hereOrganizational communication system what you need from a system to surviveoCommunication Inputs from the external environment Throughput what you must change utilize information to your advantage and Output feedback given back to the environments actions takenOpen and Closed systems open organizations who have a learning or organic culture they will welcome any feedback that will make them better they will have an information center because they believe in change Closed stays within the status quo not open to criticism and change can only keep this system if you have a very loyal environment Message Functions oOrganizing Relationship and Change functionsMessage Structures who is the focus oNetworks and Channels will tell you something about the organization email and such is impersonal and more formal for exampleoDirection top down bottom up or horizontal Load information overload or underload and Distortion anything that effects peoples understanding of the message itselfWhat is the meaningcentered approachFocus on people how they communicate or construct meaning togetherCommunication as Organizing and Decisionmaking Communication as Influence how do people use they knowledge and attempt to pursue it Identity and Identification sense of belongingnessCommunication as Socialization tell your influence what is important what people understand what the organization as standing forAnticipatory Encounter MetamorphosisCommunication RulesStructurationCommunication as Power CultureCommunication ClimateEmerging perspectives Postmodernism and organizational communicationoDeconstructionCritical theory and organizational communicationoHegemony Feminist theory and organizational communicationInstitution and organizational communicationGlobal cultures and organizational communicationTechnology and organizational communication
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