HSS 2102 Study Guide - Midterm Guide: National Communication Association, Nonverbal Communication, Language Pedagogy

• School: University of Ottawa
• Department: Health Sciences
• Course: HSS 2102
• Professor: Tien Nguyen

Document Summary

Communication: process of using verbal & nonverbal messages to generate meaning w/in & across various contexts, culture & channels. Oral skills are most critical factor for obtaining jobs & advancing a career. Face to face is richest because: can respond instantly, use non-verbal communication to clarify, use your own speaking style, convey personal emotions & feelings. Context -> where, when & with whom under the circumstances you communicate. Culture -> characteristics, attitudes & behaviours of diverse communicators. Channels -> transmitting messages via sight, sound, taste, smell & touch. 7 key elements of effective communication: self (personal characteristics, others (relationships w/ others, purpose (reason, goal, context (setting + circumstance, content (appropriate symbols, structure (organize message in coherent order, expression (practice skillful, thoughtful expression) Types of communication context: psychosocial, logistical, interactional, mediated. Noise: prevents message from reaching its receiver as intended. *communication is most effective when grounded with theories*